Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Our team of technicians will try their best to respond to your advice tickets in up to 1 hour. If, however, the difficulty you have experienced calls for aid from our Administrators’ =Department,= we are going to forward the ticket to the administrator in charge and will post a note to notify you.

  • Top quality support service
  • Professional Technical Help Service

  • Our technical assist staff is going to be on duty for you round the clock to to handle all help request tickets that you send. We offer tech help for the software programs that are pre–installed on your hosting server. These include our in–house built Website Control Panel, the chosen Operating System plus the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Website Control Panel that is offered at zero cost with your VPS offers you a built–in knowledge base. There’s a variety of exhaustive how to content articles and a number of step by step video training materials that illustrate all the fundamental web site supervision duties. You can gain access to them by clicking the Help or Video buttons in the top right corner of each Control Panel section.