1 hour ticket response
We are devoted to delivering a fast and adequate reply to every customer support ticket sent by a user. Our experienced client support team representatives will review your issue and will think of the best solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average client support ticket response time has proved to be 20 minutes.
A Premium Client Support Service
Our customer support team members possess significant experience in the shared web hosting field and are competent enough to supply a prompt solution to your problem. If, however, the matter at hand is not within the competency of a tech support engineer, the helpdesk ticket will be sent to a programmer or system administrator for additional investigation.
An Easy–to–Navigate Help Center
In the Website Control Panel you will find an intuitive Help Center section where you can get quick tips on how you can use our web hosting services. You can find the answers to your questions in the F.A.Q. library, see more details in the web hosting account administration articles or check our educational video tutorials.