Customer Support Channels
A 1–hour Response Guarantee
Our customer assistance team is taught to speedily take care of all our shared web hosting users’ concerns and guidance inquiries. Through our ticketing system, you’ll be able to send your request and a support staff member will go back to you in only maximum one hour. In fact, practice has revealed that the usual answer time frame is 20 minutes.
A Top–quality Support Service
Our technical support service is provided by a crew of certified employees who will be able to answer your questions as fast as possible. It is easy to contact the support crew by opening a help support ticket from your Website Control Panel or by sending us an email. On working days, you may as well call us on the phone or take advantage of the live chatting service.
An Intuitive Help Section
If you wish assistance while operating within the Control Panel, you are able to always select the Help control key and pick your problem in the listing of articles that will come up. We have also turned almost all of the articles and reviews into training videos. The collection of instructional videos will load if you choose the Videos button available in the top right angle.