Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be attended to in maximum 1 hour after the support ticket or e–mail has been received. If your case needs further assistance from an administrator, we will direct the trouble ticket or the email to the person on duty then leave a comment to inform you that more time will be needed for reaching the optimal solution. And if you make use of the Optional Admin Services package, any of the server administration services included there will be performed whenever you desire.
An Exceptional Customer Support Service
We’ll be online for you 24–7 to respond to any enquiries that you may have related to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help handling server admin tasks, you can take a look at our Optional Admin Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures
An Intuitive Help Area
Each dedicated server is equipped with our free Website Control Panel, which sports an extensive knowledge base and a selection of step–by–step video tutorials. Whenever you need help with the Website Control Panel, just click the Videos or Help buttons located in the top right corner.