Being able to communicate with your shared web hosting company whenever you have any kind of questions or experience any problems is really important and how quickly they will answer and react could be crucial, in particular when your website is business-oriented, as longer downtime could mean losing potential clients. The support solutions are usually one way to distinguish actual providers from resellers. The second typically reply just to emails or support tickets and you may have to wait for a whole day or longer in order to receive a reply. In case the problem needs a couple of responses, you'll end up losing a few days to have a problem fixed. When you use the services of an authentic and reliable website hosting company, you should be able to contact the support team at any time and receive an instant reply whatever the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance right away, so our shared web hosting services feature 24/7 support plus several options for contact. If you do not have an account yet, you can easily give us a call or use our live chat and talk to a live agent, so that you can find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up obtaining a service which you cannot use effectively. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the vast majority of providers out there, we respond to all the tickets within an hour, so you will not need to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you'll be able to benefit from our 24/7 support services even on public holidays. Your web sites will be available at all times and so will we. With quite a few communication options, you will be able to pick the optimal method to contact us and inquire about our solutions if you don't have an account yet, or ask for support if you are already one of our customers. You're able to phone us, have a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have a one-hour reply time guarantee, even though it hardly ever takes over 20 mins to receive assistance regardless of the complexity of the issue. Using our customer and tech support services, we are there for you when you need us, not several days after that.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems or questions with regard to the pre-installed software your server is equipped with. If you have not acquired a VPS server package yet, you can find out more information about our solutions by giving us a telephone call or via the live chat service. For more technical issues, you are able to send an email or open a trouble ticket through your billing Control Panel and you'll receive support within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The actual reply time usually doesn't exceed 30 mins. If you need assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our admins will assist you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server through us, you're able to get in touch with us anytime using different channels and the max time that you will have to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we will help you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a tech issue, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of basic questions or you'd like to know more about our solutions before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in several countries worldwide. In case you need support for third-party software that you can't deploy or operate effectively, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.