There are lots of shared web hosting providers available, yet most of them are resellers who have restricted resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have through this particular channel of communication will vary based on the provider - some offer experienced phone support, various others offer general and customer support only since some issues are more time-consuming and it's faster and easier to be resolved via a trouble ticket, particularly if the situation needs to be escalated. Nonetheless, it's good to find that you can contact your web hosting provider since there are countless small matters that can be managed effortlessly and in a timely manner with a phone call, not mentioning that you're able to get more details about the services before you become a client.

Phone Support in Shared Web Hosting

In case you decide to use one of our shared web hosting, you will be able to get in touch with our support team over the telephone for 14 hrs every day. We will help you select the ideal plan for your sites as we believe that it is better to discuss this kind of matters with a live person. In case you already have an account, we can help you with all sales/billing questions and general issues, even with some tech troubles which don't involve too much time or escalation to an administrator since it is more appropriate to open a ticket for time-consuming matters and have all the communication in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you'll be able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we offer include real-time phone support for 14 hours every day. In case you hesitate which package is suitable for your sites, you would like to find out more about the plan's features or you need any other kind of info about our solutions, you are able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support representatives will help you. If you already have an account, you can get in touch with us about general and sales matters, although we are often able to help with a variety of tech issues as well. For strictly tech troubles you should employ our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option in case your problem needs longer time to be solved or it needs to be escalated to our system administrators.