If you ever encounter a problem with your website and are unable to resolve it yourself, ask the respective hosting provider’s tech support team to assist you to bring the website back online. A timely resolution would be the most optimal scenario, but many companies answer within 24 hours or even more, especially if you’re dealing with a hosting reseller. Even if your problem can be sorted out without much effort, your website may not function properly or it may not be available at all for a prolonged period, so you may lose prospective clients since it is pretty unlikely that anyone will enthusiastically come back to a site that’s faulty. With this in mind, you should make certain not only that you can get in touch with your hosting company, but also that they can answer and help you in a well-timed manner. If a web app update doesn’t proceed smoothly or if you delete something unintentionally, for example, the website must be fixed quickly so as to prevent elongated unreachability.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max reply time for any technical support ticket that you submit or any email that you send is just 1 hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or question, we will help you out momentarily and will supply you with the needed information to fix any problem with your websites. The actual response time normally doesn’t surpass fifteen-twenty minutes, which means that you can forget about waiting for hours to get a problem solved or even worse – waiting around all day only to get a response that more info is needed while nothing’s fixed. We will give you assistance in a well-timed manner simply because we realize exactly how priceless time can be in the dynamic Internet sphere. The 60-minute response time guarantee is valid for any technical or billing inquiry that you might have related to our shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our lightning-fast support services. You’ll get an answer to any support ticket submitted through the web hosting Control Panel or e-mail sent to our client and tech support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes considerably less time to examine and resolve a problem. We will supply you with more details if the solution involves something that has to be done on your end. If you touch base with us during weekends or official holidays, the response time will be exactly the same and given that our support staff will be at your service 24 hours a day, you’ll get prompt assistance for virtually any technical, billing or general issue no matter what time of day or night it is.