One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reply time for any technical support ticket that you submit or any email that you send is just 1 hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or question, we will help you out momentarily and will supply you with the needed information to fix any problem with your websites. The actual response time normally doesn’t surpass fifteen-twenty minutes, which means that you can forget about waiting for hours to get a problem solved or even worse – waiting around all day only to get a response that more info is needed while nothing’s fixed. We will give you assistance in a well-timed manner simply because we realize exactly how priceless time can be in the dynamic Internet sphere. The 60-minute response time guarantee is valid for any technical or billing inquiry that you might have related to our shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our lightning-fast support services. You’ll get an answer to any support ticket submitted through the web hosting Control Panel or e-mail sent to our client and tech support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes considerably less time to examine and resolve a problem. We will supply you with more details if the solution involves something that has to be done on your end. If you touch base with us during weekends or official holidays, the response time will be exactly the same and given that our support staff will be at your service 24 hours a day, you’ll get prompt assistance for virtually any technical, billing or general issue no matter what time of day or night it is.