A live chat is one of the ways of communication provided by some website hosting companies as part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of communication is faster than a support ticket and it makes it much more unlikely to misunderstand or misspell anything compared to a telephone call with an agent. In addition, if the issue that you experience requires some time to be investigated and taken care of, you're able to do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat support service absolutely free as long as you have world wide web accessibility even if your web hosting provider is situated in another country and they do not have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

As a part of the support services that we supply for our shared web hosting, you'll find live chat support which is online every day, even on holidays. You're able to get in touch with us regardless of whether you already own an account or not, considering that we can help you with all sorts of things, ranging from providing you with common info about our services if you are not a customer yet and you are considering to purchase one of our plans, to helping you with installing an email account in an email client. A part of the issues are more complex and time-consuming, which means that you will have to use the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, which means that whenever you have any kind of questions regarding our semi-dedicated servers, you're able to contact our customer support team whenever you need regardless of whether you have already acquired your account or not. Generally, the chat service is for pre-sales, billing and basic questions and troubles, but we will help you with many technical questions as well. We can help you select the proper package for your web sites if you do not have an account yet, we can reply all of the billing questions or issues you have or we can help you with setting up your new email address on your personal computer or smartphone - all the aforementioned will be done quickly because our live chat service is accessible all the time, every single day. No matter when you want support, you're able to speak to an agent and save a lot of time.