There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a ticketing system. It’s the easiest correspondence medium for a variety of reasons. In the event that no customer support staff member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy ‘n’ paste large pieces of info without the need to worry about misprints, and if a particular issue requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, so if you have to provide information or to adhere to instructions, you will need to use no less than 2 separate admin interfaces and this number can rise in case you would like to manage multiple domains. Moreover, many web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while you’re browsing your website files or tweaking different settings. The ticketing system is being strictly monitored 24-7-365 by our client care staff members and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get help. In contrast with other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request information in regard to any billing or technical problem. Plus, you can see a number of educational articles, which will help you deal with the most commonly encountered obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more efficient to manage everything in a single location, which is why we’ve integrated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will allow you to manage the communication with our customer care team together with your files, which suggests that you won’t need to memorize an additional logon name for a different admin dashboard. You will be able to send a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse whilst you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a smart search function or have a look at applicable knowledge base articles, which provide solutions to commonly faced issues. The built-in ticketing system is strictly monitored 24x7 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you.