Lots of persons who begin using their very first web hosting account, or switch companies, frequently have enquiries concerning how given operations are accomplished or confront obstacles when setting up various things such as emails, site settings, etc. That is the reason why, lots of companies have prepared documentation with the most common questions and issues so as to help their clients receive info quickly and easily. As a result, the client support engineers can spend more time on real issues that given customers may be experiencing, as the solution for the smaller things will already be available on the World Wide Web and customers can easily fix them without having to contact the client service staff. Having comprehensive documentation is quite important, particularly for new users with no prior experience at all, because the hosting service entails a huge number of features and many individuals can become confused about what to do. A good information repository can both help you execute the operations that you need and discover how the web hosting service works as a whole.

Extensive Online Documentation in Shared Web Hosting

All shared web hosting that we offer include an exhaustive knowledge base where you can find everything you may ever need to know about your web hosting account. Whether you plan to create a brand-new database, to redirect a domain using an .htaccess config file or to set up an e-mail account on your personal computer or mobile phone, you can just check our help articles and all the information that you require will be there. When you open a given section of your Hepsia Control Panel, you will see articles that are related to the functions that can be accessed through it. If you wish to see the complete article list and get familiar with all the features that Hepsia is offering, or only to read general information about the hosting service, you can examine the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our best to encompass any complication that you could possibly encounter, but if you don’t find the info that you’re looking for, you can always get in touch with us, as our support team is working 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an elaborate knowledge base for all our current and prospective clients, so in case you buy a semi-dedicated server package through us, you’ll be able to find any info that you are looking for at any time. We have an enormous number of informative articles, which will help you better understand what is happening in your account – "What is PHP?" and "What are file access permissions?" are merely two examples. Our comprehensive manuals will help you do anything you need – extract an archive, import a database, forward a domain, etc. Besides, we also have troubleshooting instructions, which will permit you to discover what spurs a given problem and the feasible solutions for it. If you are not able to send e-mail messages or your domain opens a 500 Internal Server Error message, for example, you can examine our knowledge base and recover the problem right away. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.